Returns & Refunds
Return Policy
Full Priced Items & Welcome/Birthday Codes:. Promotional/Discounted Items & Vouchers:. Final Sale Items:
How do I lodge a return?
To lodge a return, you will need:. Click the appropriate link below to start your return:
How long do I have to return an item?
Returns & exchanges must be lodged and sent back within 14 days of delivery.
Can I return sale items?
Unfortunately, no. All sale items are marked “Final Sale” and cannot be returned for store credit, refund or an exchange. If you believe your item is faulty, please contact our Customer Care Team with your order number and a photo of the fault, and w
Does Shona Joy cover the cost of returns?
Return labels are at the customer’s expense and can be purchased via our online returns portal. Rates vary by location and will be deducted from your refund. You can view shipping rates before confirming your return. If you use another carrier, pleas
Can I return items purchased during a promotional sale period?
Full-priced items purchased with a promotional discount or voucher are non-refundable. They are eligible only for:. This applies to all manually or automatically applied codes. Note: If a discount code is applied to a final sale item, the final sale
I cant find my returns label
Have you checked your spam/junk folder?. If you still can not find your return label, please reach out to our Customer Care team here and we will email you a copy.
When will my return be processed?
All returns are processed within 3–5 business days of being received at our Australian warehouse. If your tracking shows “delivered” and it has been longer than 5 business days, please contact our Customer Care team. Refunds should appear on your ban
What do I do if my item is faulty?
We ask that you kindly contact our Customer Service team via email- [email protected] with your order number, a brief description of the issue and some images of the fault. Please note, we classify an item as faulty if it has arrived damaged. Ite
What do I do if I receive the wrong item in my order?
We ask that you kindly contact our Customer Service team via email- [email protected] with your order number, a brief description of the issue and some images of the incorrect item.
Are sales tax and duties refunded?
No. Any customs, duties, or taxes paid at checkout or upon delivery are not refundable by Shona Joy. For information on possible refunds, please contact your local customs office.
Do you offer refunds?
Yes, refunds are available for full-priced items within 14 days of purchase, unless stated otherwise in promotion T&Cs. Items purchased with a welcome code are also eligible for a full refund or store credit. Refunds are processed to your original pa
When will I get my refund?
Returns are processed within 3–5 business days of arriving at our Australian warehouse. Processing may take longer during sales or promotional periods. You’ll receive an email notification once your return is complete.