Orders & Shipping
Can I cancel my order?
If you no longer wish to proceed with your order, please reach out via the live chat on our website, via email at [email protected], or call us on (+61) 2 9690 1002. Please note, we cannot always guarantee that our team will be able to action your
Can I edit or add anything to my order?
Please review your order carefully before checkout. Due to our fast-processing times, we’re unable to add, remove, or change items, including size changes, once an order has been placed.
Can I change my shipping address?
If you need to update your shipping address, please contact us via live chat, email [email protected], or call (+61) 2 9690 1002. We’ll do our best to help if there’s an address error. However, once an order has been packed and collected by the ca
How long does it take to dispatch my order?
Orders placed before 1pm AEST are dispatched by close of business the next business day. All orders are shipped from our Sydney warehouse. You’ll receive an order confirmation email after purchase, followed by a shipping confirmation with tracking on
How do I apply a Welcome Code to my order?
When you sign up for the Shona Joy newsletter, you’ll receive a 10% off welcome code for your first purchase. To use it, simply enter the code at checkout. Each code is valid for 30 days from the date it is issued and cannot be used with any other pr
My discount code isn't applying?
Discount codes can not be used with any other offer.Please check that the discount code you are trying to apply;. 1. Doesn't have a minimum spend, is valid,. 2. Can be applied to the item in your cart, and/or. 3. Doesn't has any other requirements in
How much is shipping?
Australia: Standard free; Express free over AU$400, otherwise AU$9.95. New Zealand: DHL eCommerce free over NZ$195, Express free over NZ$400. USA: DHL Express free over US$494, otherwise US$24.95. Rest of World: DHL eCommerce free over US$195, Expres
Will I be charged taxes and Duties?
New Zealand:Shipping costs at checkout do not include customs duties or taxes, which may be applied by New Zealand Customs. These fees are the customer’s responsibility. Orders over NZ$1,000 may incur additional taxes and duties. For more information
What is Global E?
We’ve partnered with Global-e, a trusted global eCommerce provider, to make international shopping seamless. You can shop in local currency, use local payment methods, and see all applicable duties and taxes upfront for full transparency.
Click & Collect
Click & Collect orders must be placed before 10:30am, Monday to Friday to be ready the same business day after 11:00am. Orders placed after 10:30am will be ready the next business day after 11:00am. You will receive an email from Shona Joy confirming
Same Day Delivery
Who is eligible?Customers within a 50km radius of our Rosebery, Sydney head office. Cut-off time:Orders must be placed by 10:30am for delivery by 5pm, Monday to Friday (excluding public holidays). Orders after 10:30am will be delivered the next busin