Tracking & Delivery
Where does Shona Joy ship from?
All orders are shipped from Shona Joy Head Office in Rosebery, NSW, Australia.
How long does delivery take?
Estimated delivery times are outlined below. Please note these are estimates only and may be subject to delays. *Delivery times are an estimate only. For more information on US orders, please visit Shona Joy US.
How do I track my order?
Once we have processed your order, you will receive a shipping confirmation email with your tracking number and a link to the carrier's tracking page. Please note, tracking information may not be immediately available. Please allow up to 24 hours for
Do I have to sign when my order is delivered?
Australia: All orders (Express or Standard) are shipped via Australia Post. If no one is available to sign for your parcel and there’s no safe place to leave it, a card will be left with instructions to collect your parcel from the nearest Post Offic
What if my package gets lost or arrives damaged?
At Shona Joy, we aim to ensure every order arrives in perfect condition. If your order is lost in transit, please contact our Customer Care team with your order number and any relevant details. Our team will lodge an enquiry with the carrier and prov
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier may leave the parcel in a safe location. Please check around your property and with neighbours or building management. We also recommend confirming your shipping address in your order confirmati