Our Customer Service team is available Monday to Friday, 8am–5pm (AEST). Reach out via live chat on our website, email info@shonajoy.com.au, or call +61 2 8188 3728.

Our Customer Service team is available Monday to Friday, 8am&#x2013;5pm (AEST). Reach out via live chat on our website, email info@shonajoy.com.au, or call +61 2 8188 3728.

Who can I ask for help with my order?

We aim to respond to all enquiries within 24–48 business hours. Please note that sending multiple enquiries may cause your email to lose its place in the queue, which can result in a delayed response. If you require a faster response, please call us

We aim to respond to all enquiries within 24&#x2013;48 business hours. Please note that sending multiple enquiries may cause your email to lose its place in the queue, which can result in a delayed response.If you require a faster response, please call us on +61 2 8188 3728 or contact us via live chat on our website.

How long does it take for you to answer my enquiry?

Talk Live with our Customer Care Team Monday- Friday 8:00am-5:00pm

Our Customer Care Team is available by phone Monday-Friday 8:00am-5:00pm

NEW ARRIVALS

SHOP

WEDDING

SALE

Shona Joy

Contact Us

Can I return items purchased during the AfterPay Day Sale Promotion?

AfterPay Day Sale Terms and Conditions

When Does the Sale end?

Why is the discount not automatically applying at checkout?

When will my sale order be dispatched

AfterPay Day Sale

Can I cancel my order?

Can I edit or add anything to my order?

Can I change my shipping address?

How long does it take to dispatch my order?

How do I apply a Welcome Code to my order?

My discount  code isn't applying?

How much is shipping?

Will I be charged taxes and Duties?

What is Global E?

Click & Collect

Same Day Delivery

Orders & Shipping

Where does Shona Joy ship from?

How long does delivery take?

How do I track my order?

Do I have to sign when my order is delivered?

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Tracking & Delivery

Return Policy

How do I lodge a return?

How long do I have to return an item?

Can I return sale items?

Does Shona Joy cover the cost of returns?

Can I return items purchased during a promotional sale period?

I cant find my returns label

When will my return be processed?

What do I do if my item is faulty?

What do I do if I receive the wrong item in my order?

Are sales tax and duties refunded?

Do you offer refunds?

When will I get my refund?

Returns & Refunds

How long are store credits valid for?

How do I get my store credit?

How do I use my store credit?

Can I Apply More Than One Store Credit at Checkout?

Can I Use My Store Credit With a Discount Code?

Store Credits

Does Shona Joy Offer Exchanges?

What is an Instant Exchange?

Is Instant Exchange Available Outside Australia?

What Happens If My Item Was Purchased Using a Discount?

What If My Exchange Item Costs More or Less?

How Long Will It Take to Receive My Exchange?

Can I exchange for a different style or colour?

Exchanges

What is Refundid?

Why does Refundid need my personal details?

Refundid

My item is out of stock, will you be restocking?

Where can I try on Shona Joy garments?

How do I care for my Shona Joy garments?

How do I know my size?

What sizes do you offer?

Can I order a custom garment?

Products & Sizing

Where can I try on your Bridal garments?

Do you offer Bridal try-on appointments?

If I order multiple dresses in the same La Lune colourway, will they be exactly the same colour?

Bridal Concierge